We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Custom Phone Prompt Script — With Distribution, Submission & Exec Meet Options

 

Greeting (Auto-Attendant):

 

“Thank you for calling [Your Company Name or Brand]. We appreciate your interest and look forward to assisting you.”

 

Main Menu Options:

 

“Please choose from the following options: 

Press 1 for General Information

Press 2 to speak with a Team Member

Press 3 for Bookings and Collaborations

Press 4 for Distribution Services

Press 5 to Submit Music or Content

Press 6 to Request an Executive Meeting

Press 7 for Billing or Payments

Press 8 to leave a Message or Request a Callback

If you know your party’s extension, you may dial it at any time.”

 

Extension Option (if the caller presses a number tied to a person or department):

 

“Please enter the extension number now. For example, dial 101 for Customer Support, 102 for Artist Relations, or 103 for Executive Office.”

 

Hold Message + Custom Music:

 

“Please hold while we connect your call. You’re in the right place — sit back and enjoy this exclusive track from our curated sound library.”

 

(→ Insert your custom music here. You can use a WAV or MP3 upload, depending on your phone system. It could be your own release, brand theme, or royalty-free beat.)

 

Voicemail (if no answer):

 

“Sorry we missed you. Please leave your name, number, and a brief message. A member of our team w

ill get back to you promptly.”

 

Inbound Call Greetings

 

  • "Welcome to iStayFM Help Line! This is [Your Name], how can I support your assist today?"

  • "Thanks for calling iStayFM Support. You're speaking with [Name] — how can I help with your release or royalty needs?"

  • "iStayFM — empowering entertainment entities worldwide. How can we assist you today?"

 

Possible responses

Yes, I need to upload a track to a playlist. 

I want to see if I was eligible for distribution through iStayFM? 

I want to see  if I accumulated any royalties? 

Yes, I wanted to sign up for an account with iStayFm

I was advised to reach to this number because I may have uncollected royalties 

Verify account after response

Outbound Call Greetings

 

  • "Hi, this is [Name] with iStayFM. I wanted to personally check in and make sure you're aware of the new way talent are making profit off music just sitting on hard drives. Is now a good time to talk?"

  • "Good day! This is [Name] from iStayFM. We’re reaching out to help ensure your music is performing at its best and answer any questions you might have."

  • "Hello! [Name] here with iStayFM. Just calling to support your music journey and see if you need assistance with releases, royalties, or promotions."

 

 

Possible responses

Yes, I need to upload a track to a playlist. 

I want to see if I was eligible for distribution through iStayFM? 

I want to see  if I accumulated any royalties? 

Verify account after response

✅ Artist Verification Prompt

"You’ve reached iStayFm  — if you’re calling about artist profile verification or updates, I can help with linking your profile, merging duplicates, or submitting for platform badges. (Use Verification below)

Verification Failure

For security reasons, I’m unable to proceed without verifying your identity. To protect this account and personal information, until we can confirm,  I am forced to disconnect this call. Thank you for choosing iStayFm. 

(Use Action Below)

Account with 2 Step Verification Failure

“Unfortunately, without verified account information, we’re not authorized to disclose or discuss account details. I recommend sending a support request from your registered email or updating your information through our secure support form we can send out to help with access to this account

(Please Fill out Form Below)



✅ 1. Renewal Follow-Ups

"Thank you for calling Fame Music Distribution. I’d be happy to assist you with your account renewal or service continuation. May I have your name and email to pull up your profile?"

✅ Platform Coverage & Availability

"Thanks for calling iStayFm . If you have questions about where your music is live or how we distribute across platforms, I can walk you through our partner network and help ensure your content is reaching the right audience."

✅Split Payments & Collaboration

"Welcome to iStayFm support! If you’re calling about setting up splits or managing collaborator payments, I can guide you through linking collaborators and confirming payment percentages. Who else is involved in the release?"

✅Ownership & Permissions

"Thanks for contacting iStayFm . If your question involves ownership rights or permissions for content, I can help verify your claim or walk you through uploading with the correct documentation. Do you have your release title ready?"

✅ Inbound Payment Status & History

"Thanks for reaching out to iStayFM. Let’s take a look at your payment status and history together. Can you confirm your artist or account name so I can access the correct records?"

 

✅ Payout Methods & Account Information

"If you’re calling about updating your payout method or account information, I can walk you through the process or help correct anything in your profile. What’s the best email on file for verification and your iStayFM IDN?"

✅ Understanding Royalty Statements

"Thanks for calling iStayFM. If you're looking to better understand your royalty statement or specific earnings, I can break that down with you step-by-step.  Let's verify Your account and  see what release or period are you referring to?"

Submit Stories

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

IStayFamous Blog

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.

8 Public Channels/200 Million Streams